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SHIPPING POLICY

A LEGAL DISCLAIMER

Domestic/International Shipping Policy

  1. Scope

  • This International Shipping Policy applies to orders shipped from Trac Optics INC at https://tracoptics.ca to destinations outside Canada.

  1. Eligible Destinations

  • We ship to the following countries/regions: [List countries or “most countries worldwide”]. If your country is not listed, contact us at [email] to confirm availability.

  1. Shipping Options, Carriers & Transit Times

  • Carriers: We use DHL, FedEx, USPS, CPS.

  • Service levels (examples; actual options shown at checkout):

    • Standard International: estimated [10–21] business days

    • Expedited International: estimated [5–10] business days

    • Express International: estimated [2–5] business days

  • Transit times are estimates and begin once the order leaves our warehouse. Customs clearance may add additional delay.

  1. Shipping Rates & Taxes

  • Shipping charges are calculated at checkout based on weight, dimensions, destination, and chosen service.

  • Import duties, taxes, customs fees, and brokerage charges may apply upon arrival in the destination country. These charges are the responsibility of the recipient unless otherwise stated.

  • We do not control customs charges and cannot estimate them in advance. Please contact your local customs authority for information.

  1. Customs, Duties & Regulatory Compliance

  • Orders shipped internationally may be subject to inspection by customs authorities. We are required to declare the full value and contents of shipments.

  • Prohibited or restricted items for your destination may result in delay, seizure, or return. It is your responsibility to ensure ordered items comply with local laws and restrictions.

  1. Order Processing Time

  • Orders are typically processed within [1–3] business days (excluding weekends and holidays). Processing time may be longer during peak periods or for custom items.

  1. Tracking & Delivery

  • Tracking information will be emailed once your order ships. Track your shipment using the carrier tracking number provided.

  • Risk of loss and title pass to the recipient once the carrier picks up the package. If a shipment is marked delivered but you did not receive it, contact the carrier and our support team at [email/phone].

  1. Duties Paid (DDP) vs Duties Unpaid (DAP)

  • If offered, you may choose Delivery Duty Paid (DDP) at checkout—duties and taxes are prepaid by us. Otherwise shipments are sent DAP and duties/taxes are collected by the carrier or customs upon delivery.

  1. Returns & Exchanges for International Orders

  • International returns and exchanges are subject to our standard Return Policy at [Return Policy URL]. Return shipping costs, customs fees on return, and any duties/refunds will be handled per the Return Policy. Refunds may exclude original shipping, duties, or taxes that are non-refundable.

  1. Lost, Damaged or Delayed Shipments

  • Inspect shipments upon arrival. Report damaged or lost packages to us within [X] days of the delivery date at tracoptics@gmail.com. We will assist with carrier claims; resolution may require photos, documentation, and cooperation with the carrier’s investigation.

  1. Address Accuracy

  • Ensure the shipping address is complete and accurate including postal code and any required customs info (e.g., VAT/Tax ID where applicable). We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

  1. Prohibited Items & Restrictions

  • Some products may be restricted or prohibited for export/import to certain countries (e.g., liquids, batteries, hazardous materials). If an item cannot be shipped to your country, we will notify you and cancel or modify the order.

  1. Currency

  • Orders are charged in CAD. Your bank or card issuer may apply conversion fees. Check with your payment provider for details.

  1. Changes & Cancellations

  • To change or cancel an order, contact us immediately at tracoptics@gmail.com. Once an order has shipped, changes may not be possible.

  • For shipping questions, to exercise rights, or to file a complaint, contact: Trac Optics INC. 4990 Schubert rd, Spallumcheen BC, CA. tracoptics@gmail.com. 250 803 3345

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