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PRIVACY POLICY

A LEGAL DISCLAIMER

This Privacy Policy explains how Trac Optics INC ("we", "us", "our") collects, uses, discloses, and protects personal information when you visit https://tracoptics.ca (the "Site") or purchase our products/services. By using the Site, you consent to the practices described here.

  1. Information We Collect

  • Personal information you provide: name, email, billing and shipping address, phone number, payment information (processed via third-party payment processors), account username/password, order history, and customer support communications.

  • Transaction and order data: products purchased, shipping preferences, invoices.

  • Device and usage data: IP address, browser type, device identifiers, pages visited, referrer, clickstream, and analytics data.

  • Marketing data: newsletter preferences, marketing interactions.

  • User-generated content: reviews, ratings, photos you submit.

  • Sensitive data: we generally do not collect sensitive personal information. If required for a specific service, we will obtain explicit consent.

  1. How We Use Your Information

  • To process and fulfill orders, payments, returns, and refunds.

  • To communicate about orders, accounts, promotions, and customer support.

  • To personalize your experience and show relevant products.

  • To detect and prevent fraud, abuse, and security incidents.

  • To run analytics and improve our Site, products, and marketing.

  • To comply with legal obligations.

  1. Legal Bases for Processing (if applicable, e.g., GDPR)

  • Performance of a contract (order fulfillment).

  • Consent (marketing communications).

  • Legitimate interests (fraud prevention, Site improvement).

  • Legal compliance.

  1. Sharing and Disclosure Trac Optics INC. 4990 Schubert rd, Spallumcheen BC, CA. tracoptics@gmail.com. 250 803 3345

  • Service providers: payment processors, shipping carriers, hosting and analytics providers, email and marketing platforms — only as necessary to perform services.

  • Affiliates and business transfers: in connection with corporate transactions (sale, merger, restructuring).

  • Legal obligations: to comply with laws, respond to legal process, protect rights, safety, or property.

  • With your consent or at your direction.

  • Aggregated/anonymized data: may be shared publicly or with partners.

  1. Cookies and Tracking Technologies

  • We and third parties use cookies, web beacons, and similar technologies for functionality, analytics, and advertising. You can manage cTrac Optics INC. 4990 Schubert rd, Spallumcheen BC, CA. tracoptics@gmail.com. 250 803 3345 cookie preferences via your browser settings or our cookie preference tool (if provided).

  1. Third-Party Services and Links

  • The Site may contain links to third-party websites and services. We are not responsible for their privacy practices. Review their policies before providing personal data.

  1. Data Retention

  • We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type and legal requirements.

  1. International Transfers

  • Data may be transferred to and processed in countries outside your jurisdiction, including the United States. We apply appropriate safeguards (e.g., standard contractual clauses) where required.

  1. Your Rights (subject to local law)

  • Access, correct, update, or delete your personal information.

  • Object to or restrict processing.

  • Withdraw consent where processing is based on consent.

  • Data portability.

  • Opt out of marketing communications.

  • If you are a resident of certain jurisdictions (e.g., California, EU), you may have additional rights. To exercise rights, contact us (see below). We may verify requests and respond within applicable timeframes.

  1. Security

  • We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

  1. Children

  • The Site is not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will take steps to delete it.

  1. Changes to This Policy

  • We may update this Privacy Policy. Material changes will be posted on the Site with an updated effective date. Continued use after changes constitutes acceptance.

  1. Contact Us For privacy questions, to exercise rights, or to file a complaint, contact: Trac Optics INC. 4990 Schubert rd, Spallumcheen BC, CA. tracoptics@gmail.com. 250 803 3345

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