REFUND POLICY

Refund Policy

1. Scope

• This Refund Policy applies to purchases made at https://tracoptics.ca from Trac Optics INC (“we”, “us”, “our”) shipped to domestic and international destinations. It explains eligibility, timelines, procedures, and responsibilities for returns, exchanges, and refunds.

1. Right to Return / Refund Eligibility

• You may request a return and refund within 15 days from the delivery date, unless a different period is required by local law. Items must be returned in original condition, unused, with original packaging, tags, and any included accessories or documentation.

• Exceptions: non‑returnable items include (but are not limited to) perishable goods, custom/ personalized products, downloadable digital products once delivered, opened hygiene products, and clearance or final‑sale items — unless required by law.

1. Faulty, Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, contact us within 15 days of delivery at tracoptics@gmail.com with order number, photos of the item/packaging, and a description of the issue. We will, at our option, offer a replacement, repair, full refund (including original shipping), or store credit. We may request that you return the item for inspection.

1. Returns Process — How to Initiate

• To start a return, contact Customer Support at tracoptics@gmail.com with:

  • Order number

  • Item(s) to return

  • Reason for return

  • Photos if the item is damaged or incorrect

• We will provide a Return Merchandise Authorization (RMA) number and return instructions. Do not ship returns without prior authorization unless otherwise instructed.

1. Return Shipping & Costs

• Standard returns (change of mind): return shipping costs and any customs/import fees are the responsibility of the customer unless we state otherwise or local law requires us to pay.

• Faulty/incorrect items or carrier damage: we will cover reasonable return shipping costs and any customs charges incurred for returning the item, where applicable.

• International returns: you are responsible for export clearance and any taxes or duties on the return unless we arrange and prepay return shipping in writing.

1. Duties, Taxes & Customs

• Duties, taxes, and import fees charged at original import are not always refundable by customs. If duties/taxes were paid at import and refunded by the carrier or tax authority, we will process the corresponding refund. If not refundable, we will refund the item cost but may not be able to refund duties/ taxes collected by customs. For DDP orders where we prepaid duties, refunds will include duties/taxes we actually paid.

1. Restocking Fees & Condition Assessment

• We may charge a restocking fee of up to [10%] for returns not due to our error (e.g., change of mind) where applicable and permitted by law. Items returned in used, damaged, or incomplete condition may incur additional deductions or be rejected.

• All returned items are subject to inspection. We reserve the right to refuse a return or reduce the refund if the returned item shows signs of use, damage, or missing parts.

1. Refund Method & Timing

• Approved refunds will be issued to the original payment method within [3] business days after we receive and inspect the returned item or after we confirm the item was not delivered. The time it takes for the refund to appear in your account depends on your card issuer or payment provider.

• For orders paid by third‑party payment services (e.g., PayPal, Klarna), refunds will be processed via the original payment method. If the original payment method is unavailable, we may offer store credit.

1. Partial Refunds

• Partial refunds may be issued for items with obvious signs of use, items returned beyond the allowed window, or for missing parts or accessories.

1. Exchanges

• If you need an exchange (size, color, or replacement), contact us to confirm availability. Exchanges are treated as a return and a new purchase unless we ship a replacement first, in which case additional shipping costs may apply.

1. Lost or Stolen Returns

• We are not responsible for return packages lost in transit if you choose a return method without tracking. Use a tracked shipping service and retain proof of shipment. For merchant‑arranged return labels, we will assume responsibility once the shipment is confirmed as picked up or accepted by the carrier.

1. Chargebacks

• If you initiate a chargeback with your card issuer before contacting us to resolve the issue, we will cooperate with the issuer’s investigation. We may seek recovery for items returned without authorization or for chargebacks resulting from misuse.

1. Promotional Items and Bundles

• If a purchase included a free promotional item or bundle discount, refunds may be adjusted to reflect the prorated value of the promotional item(s) if they are not returned.

1. Policy Variations by Jurisdiction

• Consumers in certain jurisdictions (e.g., EU, UK) may have legal rights that provide longer return periods or additional remedies. Where local law provides greater protection, that law applies over this policy.

1. International Specifics

• Customs, import restrictions, and carrier limitations can affect returns and refunds. For cross‑border returns, you may need to provide commercial invoices, return authorizations, and necessary customs documentation. We will not falsely mark shipments as “returned goods” to avoid customs duties.

1. Fraud Prevention

• We reserve the right to refuse returns or refunds where fraud is suspected, or to require additional verification.

1. Contact & Support

• For refunds, returns, or exchange requests: Trac Optics INC. 4990 Schubert rd, Spallumcheen BC, CA. tracoptics@gmail.com. 250 803 3345

1. Changes to this Policy

• We may update this Refund Policy at any time. The effective date is shown below. Changes apply to purchases made after the updated effective date.